1. Introduction
Welcome to Coastal Chauffeur, operated by Sea Island Taxi and Tours DBA Coastal Chauffeur ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at coastalchauffeur.com or contact us to book our services.
2. Information We Collect
We collect information that you voluntarily provide to us when you:
- Submit an inquiry through our contact form
- Make a reservation through our booking system
- Contact us by email or phone
The personal information we collect may include:
- First and last name
- Email address
- Phone number
- Dock address or pickup location
- Preferred dates and experience details
- Payment information (processed securely through our booking provider)
3. How We Use Your Information
We use the information we collect to:
- Process and confirm your reservations
- Communicate with you about your booking
- Respond to your inquiries and provide customer service
- Send relevant information about your upcoming experience
- Comply with legal obligations
We do not sell, trade, or rent your personal information to third parties.
4. Third-Party Services
We use the following third-party services to operate our website and booking system:
- Formspree — processes inquiry form submissions. View their Privacy Policy.
- FareHarbor — processes reservations and payments. View their Privacy Policy.
- Google reCAPTCHA — protects our forms from spam. Subject to Google's Privacy Policy and Terms of Service.
- Netlify — hosts our website. View their Privacy Policy.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at bookings@coastalchauffeur.com.
8. Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings through your browser preferences.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Coastal Chauffeur
Sea Island Taxi and Tours DBA Coastal Chauffeur
Hilton Head Island, South Carolina
bookings@coastalchauffeur.com
+1 (843) 247-1107